Refund policy
We want you to be happy with your purchase from Pax Boxs. This policy explains how returns and refunds work.
Return Period
You can request a return within 14 days of receiving your order.
Refund Period
You can request a refund within 14 days of receiving your order.
Eligibility
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your order number or order confirmation email, as proof of purchase is required. Items that have been used, damaged after delivery, or returned without prior approval may not be accepted.
How to Start a Return
Email Paxboxs.ramy@gmail.com with your order number and the reason for your return. Our team will reply with the return address and instructions. Please do not send items back without contacting us first.
Return Shipping
We will confirm any return shipping costs with you when your return is approved. We recommend using a tracked shipping service, because we cannot be responsible for returns that are lost in transit.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We will review it and make it right with a replacement or a refund.
Exchanges
If you would like a different item, contact us within the 14-day return period and we will help you arrange an exchange.
Refund Processing
Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method. Your bank or card provider may take additional time to show the credit on your statement.
Cancellations
If you need to cancel an order, email us as soon as possible. If the order has not shipped yet, we will cancel it and issue a full refund. Orders that have already shipped can be returned under this policy.
Contact Us
For any return or refund question, email Paxboxs.ramy@gmail.com or use our Contact page.