Shipping policy

This Shipping Policy explains how Pax Boxs delivers your order, how long delivery takes, and what to do if something goes wrong along the way.

Delivery Time

Standard tracked shipping arrives within 3–5 business days. Business days are Monday to Friday and do not include public holidays.

Shipping Destinations

We ship to the countries and regions available at checkout. If your address cannot be selected at checkout, we are not able to deliver to it at this time.

Shipping Costs

Any shipping cost for your order is calculated and clearly shown at checkout before you complete your payment. There are no hidden delivery fees after purchase.

Order Tracking

As soon as your order ships, you will receive a confirmation email with your tracking number and a link to follow your package. If you have not received it, please check your spam folder or contact us.

Address Accuracy

Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, email us right away. We will do our best to update the address as long as the order has not shipped yet.

Delays

Carrier delays can occasionally happen because of weather, high seasonal volume, or other events outside our control. If your order has not arrived within 3–5 business days, contact us and we will check its status with the carrier.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, contact us within 14 days of the expected delivery date with your order number and, for damaged items, a photo of the package and product. We will review the case and help resolve it according to our Refund Policy.

Contact Us

For any shipping question, email Paxboxs.ramy@gmail.com with your order number, or use our Contact page.